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Showing posts from July, 2008

From good to great

Dear members and constituents, We all engage in it. That hallway exchange meant to show a friendly gesture, good will and acknowledge some form of social interaction is warranted between you and the person you're greeting. It goes something like this: "Good morning, how are you today?" and the reply can range the gamut but is generally conveyed in positive terms, something like "good and you?". With the fast pace of modern life, you only have time for one more volley before you're out of ear shot (or have to stop and make a real conversation). While the positive response sandwiched in the middle of that short chatter is usually nothing more than a formality, I believe creating a meaningful scale that uses these common responses in a hierarchical manner might help us to convey more useful information in what has otherwise become a rather ritualistic formality. I propose the following scale Never better (this has to be at the top, if there were something bette...