Dear Members and Constituents, A recent visit to the BPMCOE (that's extended TLA for Business Process Management Center of Excellence) triggered an interesting idea: Donuts are the key to process improvement. I may be reaching a little, but hear me out. Six Sigma: The lower case Greek letter "sigma" looks like a donut with a little finger reaching for it Lean: Everybody knows that donuts contain less calories than, say, bagels... if instead of eating a bagel people would eat a donut, they would be a lot leaner Kaizen: Started by Toyota, whose logo looks like, yes... nested donuts Operations Science: Again, starts with the donut shape Theory of Constraints: Looks for process bottlenecks. If people were energized by the consumption of donuts, their productivity would increase, preventing them from becoming the proverbial bottleneck. Not convinced? Think of the energy a donut provides you. Now imagine that multiplied by all the company's employees... think of the product...
Donuts are part of the magic that makes life so sweet. I founded the Level 3 Friday Donut Club in 2004 and ran it until my departure in 2015. It had a three year run at Windstream and is now virtual, but at its peak, we had a rotation of 50+ folks who brought donuts every Friday. We had three simple rules: (1) five dozen (2) boutique shop donuts (3) by 8:00 am. This blog memorializes these e-mails to share my thoughts (and, once upon a time, announce the donut arrival). Have a happy Friday!